Gold Rune s.r.o.
Refund & Delivery Policy
What we promise on delivery, and exactly what happens when we miss it.
Delivery times are posted, per realm
Every offer on this site carries its own delivery estimate, shown in the list and repeated on the offer card before you pay. Estimates differ by realm because supply and hand-off conditions differ by realm.
If we miss the posted time by double, the order refunds in full
If your realm's posted time is two hours and nothing has arrived after four, you are owed the whole amount back. You do not need to argue the point or prove anything: write to us with the order reference and it is refunded.
Partial deliveries refund pro rata
Where part of an order has landed and part has not, the undelivered part refunds proportionally, at the rate you originally paid rather than at a later rate. You keep what arrived.
How to ask for a refund
Email boost@goldrune.gg with the character name, the realm and the email the invoice went to. Refunds go back the way the payment came in. Time to appear in your account depends on the payment provider, not on us.
When a refund does not apply
- Gold delivered as instructed
- If we delivered to the character, realm and faction you gave us, the order is complete, even if the details turn out to have been wrong. We cannot recover gold from a character we do not control.
- Action taken against your game account
- Blizzard's rules prohibit buying gold, and an account penalty is not a delivery failure. This is set out in the Terms and it is the reason the warning is on every page rather than buried.
- A change of mind after delivery
- In-game currency cannot be returned to us once it has been handed over.
Company details
- Legal entity
- Gold Rune s.r.o.
- Registered address
- Hybernská 17, 110 00 Praha 1 – Nové Město, Czech Republic
- boost@goldrune.gg